OFWAT has issued a new code of practice to protect businesses, charities and public sector customers in preparation for the de-regulation of the water market in England. Under new rules set out in the code, when the English water retail market opens on 1st April 2017, water companies will only be permitted to back-bill commercial customers for under-charged amounts for a maximum period of 16 months. The policy is a considerable change from the statutory six year period that...

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